[podlove-episode-web-player publisher="2629" post_id="2629"]
We discuss the giving and receiving of apologies.
Tim finishes our session from last week, as we talk about how, when, and where to give an apology. Then Trudi turns to the other side of the equation and talks about how to receive an apology and what some of the biggest apology busters are.
This current series on apologies mostly comes from two key resources -Â The Five Languages of Apology by Gary Chapman and Jennifer Thomas, and Effective Apology by John Kador..
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Listen to our 100th entry!
[podlove-episode-web-player publisher="2637" post_id="2637"]
Tim uses videos from Dr. John Townsend to teach this lesson on listening. The podcast probably won’t make a whole lot of sense without also looking at Dr. Townsend’s videos.
Video 1 – The Purposes of Listening
Video 2 – Obstacle #1
Video 3 – Obstacles #2 and #3
Video 4 – Obstacle #4
Video 5 – Obstacle #5
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Listen to the class.