Wii20101031-Entry097-More than just words

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Tim continues our series on the Five Languages of Apology with a look at number 3 – restitution and the power of making restitution in the primary love language of the other.

One of our main resources in this section of the class is the book, Effective Apology, from author John Kador.

Get the class notes (PDF)

Listen to the class.