PTT634-Turn Around

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Rachel Porter talks about the 4th language of apology.

Download the class notes.

Download the Apology Profile.

In addition to the original text of Scripture, this series draws the book “Please, Sorry, Thanks”, by Mark Batterson (Amazon affiliate link). We also are using “When Sorry Isn’t Enough“, an updated version of “The Five Languages of Apology” by Gary Chapman and Jennifer Thomas and “Effective Apology” by John Kador.

PTT632-3 More Big Words

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Tim looks at the second aspect of an effective apology – 3 big words that support the 3 BIG Words.

Download the class notes.

Download the Apology Profile.

In addition to the original text of Scripture, this series draws the book “Please, Sorry, Thanks”, by Mark Batterson (Amazon affiliate link). We also are using “When Sorry Isn’t Enough“, an updated version of “The Five Languages of Apology” by Gary Chapman and Jennifer Thomas and “Effective Apology” by John Kador.

PTT620-Repairing Trust, part 2

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Tim discusses the second three steps in repairing trust.

Download the class notes.

Based on the book of the same name by Dr. Henry Cloud, Trust (Amazon affiliate link) looks at when to give it, when to withhold it, how to earn it, and how to fix it when it’s broken. Trust is the foundation of every relationship and must be handled wisely. These are lessons which are vital in the home, at work, and in every relationship.

Wii20170409-Entry359-What if…

[podlove-episode-web-player publisher="2386" post_id="2386"] Trudi follows up the apology profile with some common questions.

In addition to our notes from over six years ago — and our personal experiences since then — we are using two main sources. “When Sorry Isn’t Enough” is an updated version of “The Five Languages of Apology” by Gary Chapman and Jennifer Thomas. “Effective Apology” by John Kador explores this subject from a business viewpoint.

Download the class notes.

Listen to the lesson.

Wii20170326-Entry357-Beyond What You Say

[podlove-episode-web-player publisher="2387" post_id="2387"] Trudi talks about actions to include in your apology.

In addition to our notes from over six years ago — and our personal experiences since then — we are using two main sources. “When Sorry Isn’t Enough” is an updated version of “The Five Languages of Apology” by Gary Chapman and Jennifer Thomas. “Effective Apology” by John Kador explores this subject from a business viewpoint.

Download the class notes.

Listen to the lesson.