Wii20170423-Entry360-The Most Effective Apology

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Tim describes the difference between the most effective apology you can give and an apology that is less so.

In addition to our notes from over six years ago — and our personal experiences since then — we are using two main sources. “When Sorry Isn’t Enough” is an updated version of “The Five Languages of Apology” by Gary Chapman and Jennifer Thomas. “Effective Apology” by John Kador explores this subject from a business viewpoint.

Download the class notes.

Listen to the lesson.

Wii20170312-Entry355-The language of apology

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Trudi continues the series on apology, looking at the first apology language.

In addition to our notes from over six years ago — and our personal experiences since then — we are using two main sources. “When Sorry Isn’t Enough” is an updated version of “The Five Languages of Apology” by Gary Chapman and Jennifer Thomas. “Effective Apology” by John Kador explores this subject from a business viewpoint.

Download the class notes.

Listen to the lesson.

We’re not worried…we had an Experience!

It was good to meet some new friends at the Experience Conference in Lakeland on Saturday. Thanks for coming by the session. Our original teaching on “Monsters Under the Bed” can be found on this site. But look around and you might see other subjects that will interest you as well.