Published: April 30, 2017
Trudi talks about the most common mistakes we can make when we apologize, and gives some tips for accepting an apology.
In addition to our notes from over six years ago — and our personal experiences since then — we are using two main sources. “When Sorry Isn’t Enough” is an updated version of “The Five Languages of Apology” by Gary Chapman and Jennifer Thomas. “Effective Apology” by John Kador explores this subject from a business viewpoint.
Download the class notes.
Listen to the lesson.
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Published: April 23, 2017
Tim describes the difference between the most effective apology you can give and an apology that is less so.
In addition to our notes from over six years ago — and our personal experiences since then — we are using two main sources. “When Sorry Isn’t Enough” is an updated version of “The Five Languages of Apology” by Gary Chapman and Jennifer Thomas. “Effective Apology” by John Kador explores this subject from a business viewpoint.
Download the class notes.
Listen to the lesson.
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Published: April 9, 2017
Trudi follows up the apology profile with some common questions.
In addition to our notes from over six years ago — and our personal experiences since then — we are using two main sources. “When Sorry Isn’t Enough” is an updated version of “The Five Languages of Apology” by Gary Chapman and Jennifer Thomas. “Effective Apology” by John Kador explores this subject from a business viewpoint.
Download the class notes.
Listen to the lesson.
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Tim talks about to say and what to ask when using the 4th and 5th apology languages
In addition to our notes from over six years ago — and our personal experiences since then — we are using two main sources. “When Sorry Isn’t Enough” is an updated version of “The Five Languages of Apology” by Gary Chapman and Jennifer Thomas. “Effective Apology” by John Kador explores this subject from a business viewpoint.
Download the class notes.
Download the Apology Profile.
Listen to the lesson.
Published: March 26, 2017
Trudi talks about actions to include in your apology.
In addition to our notes from over six years ago — and our personal experiences since then — we are using two main sources. “When Sorry Isn’t Enough” is an updated version of “The Five Languages of Apology” by Gary Chapman and Jennifer Thomas. “Effective Apology” by John Kador explores this subject from a business viewpoint.
Download the class notes.
Listen to the lesson.
[podlove-episode-web-player publisher="2387" post_id="2387"]
Published: March 19, 2017
Tim talks about the second language of apology.
In addition to our notes from over six years ago — and our personal experiences since then — we are using two main sources. “When Sorry Isn’t Enough” is an updated version of “The Five Languages of Apology” by Gary Chapman and Jennifer Thomas. “Effective Apology” by John Kador explores this subject from a business viewpoint.
Download the class notes.
Listen to the lesson.
[podlove-episode-web-player publisher="2388" post_id="2388"]